At Jessica Bamboo Anto, we take pride in crafting exquisite, high-end furniture designed to stand the test of time. We guarantee that our products are free from defects in materials and workmanship for a period of two (2) years from the date of delivery to the original purchaser. This warranty is non-transferable and applies only to purchases made directly from Jessica Bamboo Anto or an authorized reseller.
Jessica Bamboo Anto – Refund Policy
At Jessica Bamboo Anto, we take pride in offering meticulously crafted furniture that reflects elegance and sophistication. However, if your purchase does not meet expectations, we provide a smooth return and refund process, subject to the conditions outlined below.
Eligibility for Returns & Refunds
- Items must be returned within 14 days from the date of delivery.
- Products must be in their original packaging and in a resaleable condition, free from damage or modifications.
- Custom-made or made-to-order pieces cannot be refunded unless there is a confirmed manufacturing defect.
Materials & Surface Variation
Due to the nature of our luxurious, handcrafted materials, natural variations in textures, grain patterns, and color consistency may occur. These variations do not qualify as defects and are part of the unique identity of each piece.
How to Initiate a Return
To begin the return process, please contact us via email at sales@jessicabambooanto.com, providing your order details. Our team will guide you through the return authorization steps.
Damaged or Faulty Goods
Our refund policy does not apply in the following cases:
- Normal wear and tear over time.
- Improper assembly, handling, or installation outside of our guidelines.
- Damage due to environmental factors or unsuitable conditions.
- Alterations or modifications made to the product post-purchase.
Conditions & Exceptions
If you receive a product with a manufacturing defect or damage upon delivery, please contact us immediately. We will arrange for an inspection and either:
- Repair or replace the affected item at no extra cost.
- If repair or replacement is not feasible, issue a refund or credit.
Important Notes
- Returns must be properly packaged to avoid damage during transit.
- Customers are responsible for return shipping costs, unless the product is faulty.
- We recommend using a registered postal service and keeping proof of postage.
- Jessica Bamboo Anto reserves the right to decline refunds if returned products do not meet our resale standards.
Our goal is to provide an exceptional experience—from purchase to aftercare. If you have any concerns, please reach out, and our team will be happy to assist you.
